Help center
How can we help?
Browse a topic, or read the common questions below.
Getting started
Create an account, verify email, and take your first steps.
Verification (KYC)
Why we verify, tiers and limits, and what documents to submit.
Buying USDT
Open a trade, pay a seller, and receive crypto safely.
Selling USDT
Create offers, get paid, and release escrow.
Payments
Using MTN MoMo, Orange Money, and QuataPay.
Wallet & withdrawals
Deposit, withdraw, transfer, and network fees.
Disputes
What to do if a trade goes wrong, and how reviews work.
Security
2FA, PIN, and keeping your account safe.
To write: ~30 short articles across these categories for launch. The questions below are a starting set.
Common questions
What is escrow and why is it safe?
Escrow locks the seller's crypto until they confirm your payment. Neither side can move the funds until the trade completes or a dispute is resolved — so a buyer can't take crypto without paying, and a seller can't take payment without releasing crypto.
Which crypto and network does QuataTrade support?
At launch, USDT on the TRON network (TRC20). Always send and withdraw using this network — other networks can cause permanent loss.
How long do I have to pay for a trade?
When you open a trade, a payment timer starts. Pay the seller and submit proof before it runs out, or the trade auto-cancels and the crypto returns to the seller.
The seller isn't releasing my crypto. What do I do?
First, make sure you submitted your payment reference and details. If the seller still hasn't confirmed, open a dispute from the trade room — escrow freezes and a person reviews the evidence.
Are there any hidden fees?
No. Trading fees are published on the Fees page (0.3%–0.5% per method) and shown before you open a trade. Withdrawals pay only the blockchain network fee, shown before you confirm.
Still stuck? Contact support.