Draft — pending legal review. This page describes how QuataTrade works and marks (in mint) every detail the operator and a Cameroon-qualified lawyer must confirm. It is not yet legally binding and must not ship to production until reviewed and localized (EN + FR).
Complaints Procedure
Last updated: 2 July 2026 · Version 0.1 (draft)
How to raise a complaint beyond a single trade dispute.
1. How to complain
For a problem with a specific trade, open a dispute from the trade room. For anything else — an account issue, a policy concern, or how a dispute was handled — contact support with the details and any references.
Contact: support@ email · support hours · WhatsApp/phone if provided.
2. What happens next
To supply: Acknowledgement time and resolution SLA, and any external escalation body users can approach.
Questions about this policy? Contact us via the support page.